Frequently Asked Questions
Letting you in on everything about LimeLily
Don't see the answer to your question below?
Corporate gifting refers to the act of giving gifts to clients, employees, or partners as a way to build relationships, show appreciation, foster brand loyalty, and demonstrate how much you value the people you’re giving to.
Corporate gifting is important because it helps to build strong relationships with clients, employees, and partners. It also shows appreciation for their hard work and loyalty, and can help to increase brand awareness and loyalty.
We offer a wide range of ready-to-ship gifts and custom branded gifts that are perfect for corporate gifting. Our gifts include everything from premium artisan made gourmet foods and snacks to personalized accessories and home goods.
Yes, absolutely! We specialize in creating custom gifts and gift boxes that are tailored to your specific needs and preferences. We can include your company logo or branding, and we offer a range of customization options to ensure that your gift is a unique and memorable experience.
You can place an order directly through our website by choosing one or more of our Ready-to-Ship gifts, or you can contact us to discuss your specific needs and preferences for custom gifts. We will work with you to create the perfect gift for your needs, and we will handle all of the details, including packaging and shipping.
The length of time it takes to receive your order will depend on several factors, including the size of your order, the customization options you choose, and your location. We will provide you with an estimated delivery time when you place your order, and we will keep you updated throughout the process. Ready-to-Ship gifts typically ship within 24 business hours of receiving your order.
Yes, depending on the size of your order and the customization options you choose, we offer bulk discounts. Please contact us to discuss your specific needs and to receive a quote.
Yes, when ordering custom gifts there may be an order minimum. There are no order minimums on our Ready-to-Ship gifts, however you will receive a discount of 5% when you purchase 5 or more of our Ready-to-Ship gifts. Please contact us to discuss your specific needs and to receive a quote.
Our lead time will vary depending on the size of your order and the customization options you choose. Ready-to-Ship gifts are usually shipped within 24 business hours. For custom gifts, we recommend placing your order at least 3-4 weeks in advance to ensure that we have enough time to curate contents to create your custom gifts and arrange for shipping. In some cases we can often accommodate rush orders with shorter lead times. Please contact us to discuss your specific needs.
We want you to be completely satisfied with your gift. Due to the nature of the items we include in your gift, we do not accept returns or issue refunds. If your gift arrives damaged or in less than perfect condition, please contact us at [email protected] or 512-677-5661 and we will work with you to make it right. Our studio hours are M-F 9am to 4pm CST.
We ship nationwide and deliver to business addresses and personal residences within the United States, including Puerto Rico, Hawaii, and Alaska. Local hand-delivery is available within the Greater Waco, Texas area.
We ship anywhere in the United States via UPS, FedEx, or USPS to ensure you the fastest and most cost effective method of delivery. Bulk orders that require palletized delivery are shipped from our distribution center in Dripping Springs, Texas where we use various freight carriers depending on the destination location.
Hand-delivery is available in the Greater Waco, Texas area which includes: Waco, Bellmead, Woodway, Hewitt, Spring Valley, Speegleville, and McGregor. For some addresses in China Spring or Crawford, Elm Mott, and other outlying and rural areas, we suggest shipping as many of these types of properties are difficult to reach and may cost more.
If you do not see your delivery area listed above, please contact us at [email protected] or 512-677-5661 and we will do our best to accommodate you. If we are unable to offer hand-delivery, we can still safely ship your gift to your location.
Yes. If you contact us the same day as you place your order, we’ll be able to assist you with changing your delivery address or delivery method. Please contact us at [email protected] or 512-677-5661 and one of our team members will be happy to assist you!
Gifts that are hand-delivered are guaranteed to arrive the day you request. For gifts that are being shipped, we will ensure your gift leaves our facility to allow for the proper transit time, but unfortunately cannot guarantee delivery on any specific day. All carriers are currently experiencing delays and are not guaranteeing even next day or two day deliveries. We know this can be frustrating. The best way to ensure your gift is delivered on time is to order early.
We will provide you with a tracking number once your order has shipped. You can use this number to track your order online and to receive updates on its delivery status. If your gift is being hand-delivered, we will email you confirmation once your gift has been delivered.
Order confirmations and tracking information are sent directly to your email address. If you’re worried about giving us your email address, rest assured that we will never sell or share your information with any third party. We hate spam as much as you do and take every precaution we can to ensure your information remains private.
Once your order is placed, you will receive an email confirmation directly from our Shopify system. If you didn’t receive your order confirmation, please check your spam or junk folder. Some email systems may even block your order confirmation. The best way to ensure you receive our emails is to add us to your contacts. If your order confirmation is not in your spam folder, please contact us at [email protected] and we’ll be happy to send you a copy of your confirmation.
Yes, sales tax is charged for all gifts being purchased, shipped, or delivered within the state of Texas.
Yes, we take privacy very seriously and will never share or sell your personal information or the personal information of your recipients outside of our shipping team and carriers.
If your gift is returned to LimeLily we will be happy to reship or redeliver your gift per the following protocol:
- We will notify you via email or phone call to let you know why your gift has been returned (i.e., invalid address, not picked up, rejected by recipient, etc.).
- You will have five (5) days to provide us with an updated/valid address to attempt re-delivery.
- During that time, we open the gift to ensure nothing has been damaged or shifted in place, refreshing or replacing contents and packaging as necessary to ensure your gift is reshipped in perfect condition.
- We re-pack your gift in a clean,new shipping box with new packaging material.
- We electronically invoice you for resending your gift. Our fee to resend return-to-sender gifts is $15 plus the cost of shipping.
- Once your invoice is paid, your gift is reshipped to the updated/valid address you provided.
- If an updated/valid address is not provided and your invoice is not paid within five (5) days, your gift will become the property of LimeLily and will not be reshipped. You will need to process a new order for that recipient. Unfortunately, we won’t be able to refund your original order either.
All e-commerce transactions are processed through our Shopify store. We gladly accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
For custom design orders, all payments are processed through Square where we accept all major credit cards. Orders exceeding $5,000 are paid by ACH or wire transfer only.
Phone or in person orders will be invoiced through Square. We do not take or store credit card or banking information. You will be electronically invoiced at time of order. Orders are processed and shipped only after payment is received.
We carefully select the artisan makers and content partners we work with and receive samples of every product to ensure quality, taste, and freshness prior to adding them to our gifts. To further ensure their quality and freshness, we abide by the expiration dates they set for each product. Because we do not make our own contents, we unfortunately can not guarantee their freshness. Rest assured, we hate cardboard crackers and stale nuts as much as you do and will do everything in our power to make sure our contents are delicious and fresh for your recipient.
Yes, we do! Unfortunately though, we can not guarantee they will arrive unmelted and as cold as they leave our facility, especially in the summer months. Pies, cakes, cheesecakes, cookies, and brownies shipped directly through Tootie Pie Company are shipped frozen on dry ice. Other gifts that contain chocolate, fresh cheese, or other perishable items have been refrigerated and are packed with cold packs. Because we can not guarantee their in-tact and cold arrival, we do not accept any returns or issue refunds for perishable items.
Great question! Although LimeLily has been in existence since 2021, our founder, Twila Kaye has been in the corporate gifting industry since 2007 when she opened her first brick and mortar corporate gift and gift basket store. We know how important your relationships are and take your corporate gifting very seriously. To learn more about LimeLily and our team of gifting experts, visit our About page.